Terms of Use
1. Service overview
Naiva is an Instagram conversation automation platform designed for beauty salons. The service uses artificial intelligence to respond to client messages while preserving each establishment's unique tone of voice.
2. Acceptance of Terms
Using Naiva implies full acceptance of these Terms of Use. If you do not accept these terms, you must not use the service.
3. Registration and account
To use Naiva, you must create an account by providing accurate and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials.
You agree to notify us immediately of any unauthorized use of your account.
4. Service usage
You agree to:
- Use the service in accordance with applicable laws and these Terms
- Not use the service for fraudulent or malicious purposes
- Not attempt to circumvent the service's security measures
- Respect the intellectual property rights of Naiva and third parties
- Validate automatic responses before sending when required
5. Instagram connection
Using Naiva requires connecting your Instagram Business account. By connecting your account, you authorize Naiva to access your direct messages and respond on your behalf.
You remain solely responsible for the content of messages sent via your Instagram account, including those generated by AI.
6. Artificial intelligence
Responses generated by Naiva's AI are suggestions. While we strive to ensure their quality, we cannot guarantee 100% accuracy.
We recommend enabling the validation system for sensitive or important responses.
7. Personal data
The processing of your personal data is described in our Privacy Policy.
8. Service modification
Naiva reserves the right to modify, suspend, or discontinue all or part of the service at any time, with or without notice.
9. Limitation of liability
Naiva shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the service.
10. Contact
For any questions regarding these Terms, you can contact us at: joy@naiva.ai
Terms of Sale
1. Purpose
These Terms of Sale govern the contractual relationship between Naiva (hereinafter "the Provider") and any professional or business (hereinafter "the Client") wishing to subscribe to the services offered on the Naiva platform.
2. Services
Naiva offers an AI assistant service for beauty salons, enabling Instagram conversation automation while preserving each establishment's unique tone of voice.
Services include:
- Automatic Instagram message responses
- AI voice tone customization
- Conversation management dashboard
- Client follow-up ticket system
- Statistics and analytics
3. Pricing
Naiva offers free launch beta access for a selected group of early users. Future paid plans and pricing will be communicated before any subscription.
Prices are subject to change. The Client will be notified of any pricing changes at least 30 days before they take effect.
4. Payment terms
Payment is made by automatic monthly direct debit via credit card. The subscription is automatically renewed each month unless cancelled.
5. Cancellation
The Client may cancel their subscription at any time from their account. Cancellation takes effect at the end of the current billing period.
6. Responsibility
Naiva is committed to providing quality service but cannot guarantee a 100% automation rate. The Client remains responsible for validating AI-proposed responses.
7. Intellectual property
The Naiva platform, its interface, and features are the exclusive property of the Provider. The Client benefits from a non-exclusive license to use during their subscription.
8. Applicable law
These Terms of Sale are governed by French law. Any dispute shall be subject to the exclusive jurisdiction of the Paris courts.
9. Contact
For any questions regarding these Terms of Sale, you can contact us at: joy@naiva.ai